Saint Financial
Last updated: 6 August 2026
Introduction
Saint Financial respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.
Who we are
Saint Financial provides mortgage broking and lending advisory services to clients across Australia. In this policy, terms such as “we”, “us”, and “our” refer to Saint Financial. Terms such as “you” and “your” refer to you, the user of our website or our client.
What information we collect
The types of personal information we collect depend on the services you request. This may include your name, date of birth, and contact details such as your email address, phone number, and residential or postal address. To provide lending advice, we may also collect financial information including your income, expenses, assets, liabilities, employment details, bank account and credit card information, and details of your existing loans.
We may also collect identification documents such as your driver licence or passport, information about your borrowing goals and property interests, and any other information you choose to provide when you contact us or complete a form on our website.
When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, the pages you visit, and how you interact with the site.
How we collect your information
We collect personal information directly from you when you complete an enquiry form, request a callback, subscribe to our updates, contact us by phone or email, or engage our services. We may also collect information from third parties such as lenders, credit reporting bodies, your accountant or financial adviser, referrers, and publicly available sources, where it is reasonable and practical to do so.
Where we collect information from a third party, we take reasonable steps to ensure you are aware of the collection and the purpose of it.
Why we collect and use your information
We collect and use your personal information to provide mortgage broking and lending advisory services, to assess your borrowing needs and eligibility, and to compare and recommend suitable loan products. We also use it to prepare and submit loan applications to lenders on your behalf, to manage your loan for its life, and to respond to your enquiries.
In addition, we may use your information to comply with our legal and regulatory obligations, to send you service updates and, where you have consented, marketing communications about products and services that may be of interest to you. You can opt out of marketing communications at any time.
Disclosure of your information
To provide our services, we may disclose your personal information to lenders and credit providers, mortgage aggregators, insurers, valuers, and other service providers involved in your loan. We may also disclose information to credit reporting bodies, to your other professional advisers where you have authorised us to do so, and to government or regulatory authorities where required by law.
We may share information with third party service providers who support our business, such as IT and data storage providers. We require these providers to handle your information consistently with this policy and the Australian Privacy Principles.
We do not sell your personal information to third parties.
Disclosure outside Australia
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles your information in accordance with the Australian Privacy Principles.
Credit information
As a mortgage broking business, we may collect and handle credit related information about you. We handle this information in accordance with the Privacy Act, the Credit Reporting Privacy Code, and our Credit Reporting Policy, which is available on request. This may include obtaining a credit report from a credit reporting body to assess your application.
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure storage, restricted access, and appropriate technical and organisational safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
How long we keep your information
We retain your personal information for as long as it is needed to provide our services and to meet our legal and regulatory obligations. When information is no longer required, we take reasonable steps to destroy or de identify it securely.
Cookies and website analytics
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site. Cookies are small files stored on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent, although some parts of the website may not function properly if you do.
We may use analytics tools, such as Google Analytics, to collect information about website usage. This information is generally aggregated and does not identify individual users.
Third party links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit through a link on our site.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before providing access. In some cases we may decline a request as permitted by law, and if we do, we will explain our reasons.
Making a complaint
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting oaic.gov.au, calling 1300 363 992, or writing to GPO Box 5218, Sydney NSW 2001.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, with the date of the most recent update shown at the top. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Saint Financial
Phone: 1300 000 111
Email: hello@saintfinancial.com.au
Address: Level 2, 36 Cross Street, Double Bay, NSW 2028